Frequently asked questions
Payment policy
All payments must be made prior to the treatment time. This ensures your appointment is fully secured and allows the clinic to operate smoothly and efficiently.
Payment can be completed at the time of booking. Treatments cannot begin until full payment has been received.
Thank you for your understanding and cooperation.
Appointments only clinic
We operate strictly on an appointments-only basis to ensure every client receives dedicated time, privacy, and the highest standard of care.
Location
In Broughton monchelsea near maidstone and only 7 minutes from motorway maidstone roadchef service station turn off Lenham. The turn-off number for Maidstone services is Junction 8 on the M20 motorway. It is located between London/M25 and Ashford.
Cancellations Policy
48-Hour Cancellation Policy
We kindly ask all clients to give at least 48 hours’ notice if they need to cancel or reschedule an appointment. This allows us to offer the time to another client and keep the clinic running smoothly.
Cancellations made with less than 48 hours’ notice may result in:
- A cancellation fee, or
- Loss of deposit (if applicable)
We appreciate your understanding and cooperation in helping us maintain an efficient and fair booking system for all clients.
Free parking on site
We offer free onsite parking for all clients, making your visit easy and stress-free. Parking is available directly outside the clinic for your convenience.
Fully qualifed and licensed therapists
All treatments are carried out by fully trained, qualified, and licensed professionals, ensuring the highest standards of safety, care, and expertise. You can feel confident knowing you are in skilled hands and receiving treatment from practitioners who meet all professional requirements
Free consultations
We give free advice and consultations to all our treatments.
Please arrive on time for appointments
Arrival time must be 10 minutes prior we have a waiting area which we ask to be seated until you therapist calls you through to your treatment. Clinic will be closed to public when your treatments start to give private personal time to each client.